Refund Policy

Last Updated: December 28, 2025

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all subscriptions.

1.1 Conditions for Refund Eligibility

You are eligible for a full refund if:

• You request a refund within 30 days of your subscription purchase
• You have NOT downloaded any premium CAD/CAM content
• Your account is in good standing (no violations of Terms of Service)

1.2 Non-Refundable Situations

Refunds will NOT be granted if:

• You have downloaded any premium content (even 1 file)
• More than 30 days have passed since subscription purchase
• You have violated our Terms of Service or Community Guidelines
• Your account has been suspended or banned for policy violations
• You are requesting a refund for a previous subscription period

2. Subscription Model - Manual Renewal Only

2.1 No Auto-Renewal

3DMecWorks subscriptions do NOT automatically renew. When your subscription expires:

• You will receive email reminders before expiration
• Your subscription will end on the expiration date
• You must manually renew to continue access
• No automatic charges will be made to your payment method

2.2 Renewal Process

• Log in to your account
• Go to "Subscriptions" or "Billing"
• Select your desired subscription plan (Monthly, Quarterly, or Annual)
• Complete payment via Stripe or PayPal
• Your subscription will be reactivated immediately

3. Cancellation Policy

3.1 How to Cancel

Since there is no auto-renewal, you do not need to actively cancel. Simply:

• Do not renew when your subscription expires
• Your access will end on the expiration date
• No further action required

3.2 Early Cancellation (Before Expiration)

If you wish to stop using the service before your subscription expires:

• You may stop using the service anytime
• Your access remains active until the subscription end date
• No partial refunds for unused time (unless within 30-day guarantee and no downloads)

4. Payment Methods

Accepted Payment Methods:

• Stripe: Credit cards, debit cards
• PayPal: PayPal balance, linked cards, bank accounts

We do NOT accept: Cryptocurrency, wire transfers, checks, or other payment methods.

5. Refund Processing

5.1 How to Request a Refund

To request a refund (within 30 days, no premium downloads), email us at:

Include in your email:

• Your account email address
• Your subscription order number or transaction ID
• Reason for refund (optional but appreciated)
• Confirmation that you have NOT downloaded any premium content

5.2 Refund Timeline

• Review: Within 1-2 business days, we will verify your eligibility
• Processing: Approved refunds processed within 5-7 business days
• Receipt: Refund appears on your original payment method within 5-10 business days (depending on bank/payment provider)

5.3 Refund Method

• Refunds issued to your original payment method only
• Stripe payments refunded to original card
• PayPal payments refunded to PayPal account
• We cannot issue refunds to different accounts or payment methods

6. Disputed Charges

6.1 Before Filing a Chargeback

If you see an unexpected charge from 3DMecWorks, please contact us BEFORE filing a chargeback or dispute with your bank:

• Email: info@3dmecworks.net
• Subject: "Billing Question" or "Disputed Charge"
• We will investigate and resolve the issue promptly

6.2 Chargeback Policy

• Chargebacks for legitimate charges may result in account suspension
• Downloaded content cannot be returned via chargeback
• We will provide transaction evidence to payment processors
• Please contact us first to resolve billing disputes

7. Contact Billing Support